VoIP service and the security issues

Security concerns have always haunted the new-to phone users that have adopted internet phone as an alternate to landline phone. Like all other technologies running on internet prone to hacking, VoIP phone can also get hacked by a maliciously intended hacker who wants to eavesdrop or achieve other illegal purposes. Internet phone service is not a piece of cake that just any other off-the-street hacker will hack and start doing whatever he wants to, but the fact of the matter is that a lot depends on the level of security that has been provided by your VoIP provider. Bandwidth is a key factor in enjoying a seamless phone usage experience. Experts of the VoIP phone know that it is a far safer technology to use then landline phone as it is less prone to any security leaks that occur frequently in case of using the ordinary phone.

Like all other technologies dependent on internet, hackers also keep upgrading their tactics to intrude into the internet phone. There are different types of security measures that are put in place by the leading VoIP providers like Axvoice which help reduce the chances of any such thing to happen. Some of the measures that make a lot of difference in improving the overall security of your VoIP service including encryption of voice data, installing antivirus software, and installation of a firewall.


Encryption is not something easy to deal with because of its direct affect on the quality of phone call. More encryption will reduce call quality and less encryption might help improve the call quality but then it will diminish the level of security available. Therefore ask your VoIP provider the level of encryption that it is providing to you, will that secure your phone in all aspects and how will that affect your call quality?

Upgrading the phone software

Some of the VoIP providers offer free upgrade to your phone’s software while others make you pay for it. If you are using a phone service, the security of that phone should be included in the cost and the VoIP phone should not ask for extra money. Sometimes if you have not been able to upgrade your phone’s software, that can also make your phone more vulnerable to attack. Make sure you have got the latest firmware installed. One other question that you need to ask is that will the phone prompt you for new updates or you will have to update the software manually. A phone service that offers automatic update of software will decrease the likelihood of a security breach for your phone.

Safety of personal information

In modern day whenever a large scale institutional hack takes place, the biggest problem that companies face is that they are not able to protect the personal information of their customers. You should always ask your VoIP provider, what if their site or network is hacked. How will your personal information be saved? Are there any extra security measures to ensure that or not. This will help you know the level of security that your personal information is provided and you will share your personal information according to that.

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George Hofsink

I have heard that there are a lot of security issues but now after reading this article i am pretty sure that if i choose a good company there won’t be any issues.

Graham Gork

well, to be honest i had a different kind of experience. i had many services in the past and almost everyone disappointed me. but now i am thinking of reverting back to landline phone. any suggestions?

Dav Russell

There are many things that need security and internet is one of them. However i don’t thing there are so many security related issues that have been propograted, at least i didn’t face any of them.

Ben Eyers

You may be lucky not to have that kind of problem but my phone had been used by unauthorized access and that i only came to know when my phone bill was ten times and i was not even at home to use my phone.

Ken Peters

It all depends on your Voip service provider. If your voip provider is sincere with you and is concerned about the security of the phone service that it is offering to you, then you will be able to get yourself out of this trouble. But if your voip provider is not very cooperative, you will suffer badly.

David Pelly

 Land line phones are using a century old technology. They are offering the same packages as they were offering in the 70s. VoIP phone service is a very low cost service for international as well as local calls. Land lines can’t even dream of competing with them.

Colin Cashman

I have heard a lot about VoIP security. I thought that there was no way to secure this phone service and the problems will persist forever that is why i was afraid of it. But now i will reconsider it for my personal use.

Voip Security Issues

Voip security should not be taken lightly. There are too many hackers out there to allow easy access to your personal voip system.